At Dropvion, customer satisfaction is our top priority. If you're not fully satisfied with your purchase, we're here to help.

30-Day Return Policy

We offer a 30-day return policy from the date your order is delivered.

To be eligible for a return:

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  The item must be unused and in its original condition
  
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  The item must be returned in its original packaging
  
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  Proof of purchase or order confirmation is required
  

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return if opened or used.

We do not accept returns for:

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  Used products
  
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  Opened wellness or personal care items
  
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  Items damaged by misuse
  
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  Final sale or clearance items
  

Damaged or Incorrect Orders

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:

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  Your order number
  
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  Clear photos of the item and packaging
  

We will review the issue and offer a replacement or refund if approved.

Refunds

Once your return is received and inspected, we will notify you regarding the approval status of your refund.

If approved:

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  Refunds will be issued to your original payment method
  
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  Processing time may take 5–10 business days depending on your bank or payment provider
  

Order Cancellation

Orders may only be canceled within 12 hours of purchase. Once an order has been processed or shipped, it can no longer be canceled.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged or incorrect.

Contact Us

For return or refund requests, please contact our support team:

📧 Email: dropvion@gmail.com

🌐 Website: Dropvion

We appreciate your trust and support.